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Shipping & Returns
New Item Return Policy
All products purchased by consumers directly from John's Antennas may be returned within thirty (14) days of purchase, subject to the following conditions:
Returns will not be accepted for any of the following reasons
- Packaging is missing, incomplete, damaged or defaced
- Missing or damaged: accessories, warranty cards, manuals, etc.
- Product is not in acceptable condition for resale (scratched, damage, etc.)
- Antennas that have been assembled, or opened up are non-returnable
- Electrical parts are not returnable if plugged in or unsealed for any reason
- A rebate has been redeemed on the product
- Special order products are non-returnable
- Activated satellite receivers are non-returnable
- No returns will be accepted without a return authorization number
Product Return Procedure
Call John's Customer Service at 1- 800-331-8295 or email john@JohnsAntennas.com.
Provide your order number and request a product return to receive an RMA#
Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:
John' Antennas
Attn: RMA # _______________
6160 SW Hwy 200 Ste 112
Ocala, Florida 34476
If product meets all return requirements a refund will be credited to the credit card used during the purchase process.
Other Terms & Conditions
Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
No refunds for data purchases.
John's Antennas is a division of International Satellite & Antenna Service, an A-SAT Incorporated company. Together they have been offering sales, service and installation of Tv Antennas and related product for over 40 years. Under the direction of John Pearce, we have installed over 50,000 TV Antennas, Satellite Systems and Cellular Booster Antennas. Working in the central Florida region, Johns Antennas is the regional distributor for Sky Blue Antennas, among the highest quality antennas available in todays market. Designed by Hill Manufacturing in Australia to withstand the harsh elements of the Australian Outback, and Costal regions, the Sky Blue Antennas are the perfect fit for our Florida environment.
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A-SAT Inc is the parent company to International Satellite & Antenna Service, John's Antennas and Florida Digital Sign.
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Contact info
(352) 237-3811
john@johnsantennas.com
6160 SW Highway 200 Ste. 112
Ocala, Florida 34476
CUSTOMER SERVICE
Open 8/5 EST
Monday-Friday
8-12 EST
Saturday
(352) 237-3811
AFTER HOURS WHEN AVAILABLE
A-SAT Inc/ DBA John's Antennas and its subsidiaries are authorized retailers of renowned brands such as Dish, SLING, Centurylink, AntennasDirect, Lava, Channel Master, Winegard, King Communications, Roku, AirTV, and Viasat. These trademarks belong to their respective companies. Due to the vast nature of our website, prices, programs, channel availability, and promotions are subject to change without prior notice. Contact our dealership for up-to-date offers in your area. Certain content on this site may be copyrighted by Viasat, Inc., Dish, SLING, Centurylink, AntennasDirect, Lava, Channel Master, Winegard, King Communications, Roku, AirTV, A-SAT Incorporated, or other entities. All online orders are subject to confirmation by the dealership.