Shipping & Returns
New Item Return Policy
All products purchased by consumers directly from John's Antennas may be returned within thirty (14) days of purchase, subject to the following conditions:
Returns will not be accepted for any of the following reasons
- Packaging is missing, incomplete, damaged or defaced
- Missing or damaged: accessories, warranty cards, manuals, etc.
- Product is not in acceptable condition for resale (scratched, damage, etc.)
- Antennas that have been assembled, or opened up are non-returnable
- Electrical parts are not returnable if plugged in or unsealed for any reason
- A rebate has been redeemed on the product
- Special order products are non-returnable
- Activated satellite receivers are non-returnable
- No returns will be accepted without a return authorization number
Product Return Procedure
Call John's Customer Service at 1- 800-331-8295 or email john@JohnsAntennas.com.
Provide your order number and request a product return to receive an RMA#
Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:
John' Antennas
Attn: RMA # _______________
6160 SW Hwy 200 Ste 112
Ocala, Florida 34476
If product meets all return requirements a refund will be credited to the credit card used during the purchase process.
Other Terms & Conditions
Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
No refunds for data purchases.
